When he opened the hospital doors, he was stunned by what he saw.
He had anticipated that the culture would be a loving place, but it was full of elitism and hierarchy. People saw wealthy people as rulers. People occasionally ignored, put off, or even shamed the impoverished. People who didn’t have insurance were turned away in a subtle way and occasionally directly. The janitors’ worries were ignored by nurses and supervisors, who acted like “James” and other people didn’t exist. Toby saw doctors in the break room making fun of poor people while they talked. He heard a nurse warn a cleaner, “Stay in your lane; that bucket is all you can handle.”
In all the coldness, Lisa was the one good thing.
Toby instantly saw that Lisa was acting strangely, even though she was a cleaner at the hospital. She was friendly to everyone, even people who weren’t nice back. She was nice to her patients and would stop cleaning the floors near their beds to console them. Toby learned more about her tale as time went on. She used to work as a nurse and was quite good at it. She possessed a license, but she lost her work since the company had to cut costs. She couldn’t wait for another job to open up because her father was sick and her kid was in school. Then she got the job as a janitor. She told the narrative in a calm, steady manner that didn’t seem angry.
Toby was quite sad. Lisa completed the work with pride and without complaint, and her heart was bigger than any name tag. Toby saw Lisa comfort confused patients, guide lost visitors, and even deal with minor medical issues, all without getting any credit.
Then the day came that altered everything.
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